Bowker Motor Group has recognised Warranty Administrator Mike Berisford for completing 25 years of service at its BMW site in Blackburn.
Mike Berisford currently works in the aftersales department at Bowker Blackburn BMW, where he is responsible for warranty administration processes that support vehicle servicing and repairs. He joined the business in 2001 and has remained at the same site throughout his career.
During his time with the company, he has worked across multiple areas of the aftersales operation, contributing to the processing of manufacturer warranty claims and internal service procedures.
Mike Berisford, Warranty Administrator at Bowker Blackburn BMW, said: “It doesn’t feel like 25 years at all. I’ve seen a lot change over the years, but the people have always made it a good place to work. It’s nice to take a moment and look back on it.
“I’ve really enjoyed watching the business and my colleagues grow over the years, picking up a few awards along the way. I’ve made some great friends and had the pleasure of driving some brilliant cars and seeing how the whole industry has changed.”
Over the past two decades, the role of warranty administration has evolved alongside changes in vehicle technology, manufacturer systems, and customer expectations. Responsibilities have expanded to include digital claim submissions, compliance with manufacturer standards, and coordination with service and parts departments.
During his time at the business, he has organised a food bank collection supporting Union Road Community Church, taken part in a centenary bike ride, and participated in MINI driveout events with colleagues and customers.
Chris Taylor, service manager at Bowker Blackburn BMW, said: “Mike’s been part of the fabric of Bowker Blackburn for years. Everyone knows him, and everyone relies on him. You don’t stay somewhere that long unless it means something, and it definitely does to him.”
Bowker Motor Group marked the milestone internally, recognising the length of service within its aftersales team as part of ongoing employee retention and development across its retail network.
