Aftersales Retention Executive



A new part-time Aftersales Retention Executive position has arisen within Bowker Motor Group at the BMW & MINI Centre on Preston Docklands.

The objective of the position is to drive work into our Aftersales department to increase profitability, making inbound and outbound calls to existing BMW and MINI owners with customer satisfaction and retention being the main focus.

The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:

  • Passion for customer service
  • Ability to manage own workload
  • Enthusiastic
  • Ability to work under pressure
  • Able to work as part of a team whilst using own initiative
  • Maximise business opportunity, upselling products
  • Accurate data inputting
  • Self-motivated and target driven
  • Adhering to brand standards

Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.

Working days are Wednesdays and Thursdays 8:30am – 5:30pm,  with Saturday mornings 8:30am – 12:30pm on a rota basis paid at overtime.

As you will be working with a highly successful and award-winning Retailer, the position offers:

  • 25 days holiday (plus bank holidays), additional day’s holiday on your birthday – pro-rata for part-time employment
  • Discount retail shopping platform
  • Preferential family rates on BMW, MINI and BMW Motorrad
  • Company pension scheme
  • Death in Service policy
  • Work wear supplied
  • Childcare voucher scheme
  • Cycle to work scheme
  • Training, coaching and development funded
  • Incentives and rewards
  • Free tickets to local and national events
  • Staff social events
  • On site car parking

If you are interested in a career with this successful company, please send your full CV with a covering letter to recruitment@bowkermotorgroup.com

Please note if you do not hear from us within 2 weeks of submitting your application then you should assume that, unfortunately, on this occasion you have been unsuccessful. In line with GDPR, all details of unsuccessful candidates will be securely disposed of.

Job Type: Part Time
Job Location: Bowker Preston
Job Role: Aftersales

Apply for this position

You can upload upto 5 files, 50 MB per file. Allowed Type(s): .pdf, .doc, .docx
You can upload upto 5 files, 50 MB per file. Allowed Type(s): .pdf, .doc, .docx
You can upload upto 5 files, 50 MB per file. Allowed Type(s): .pdf, .doc, .docx