COVID-19 Update: 1 June 2020

From Monday 1 June, our showroom is fully open for Sales and Aftersales, in line with Government guidance. We’re really looking forward to welcoming everyone back!

Our main focus is to ensure that we safely and responsibly meet the needs of our customers and staff, while doing our part to keep our community safe. We’re a sociable bunch but we please ask that you limit your visits for Sales or Aftersales appointments only. The Food Shack will remain closed for the time being.

Here’s what we’re doing and how you can help:

– The temperature of our staff is being monitored on a daily basis, each morning
– Social distancing measures are in place
– Hand sanitiser stations are positioned throughout the showroom
– Protective screens have been fitted to desks where required
– Disposable gloves are being used by our service advisors, technicians and valeters
– Pre-appointment calls are made beforehand to limit the number of customers in the Centre at any given time
– Each motorcycle that passes through the workshop will be sanitised using a safe disinfecting solution
– Customers are encouraged to make payments by card or other contactless methods
– Online sales enquiries are being conducted using video technology where possible
– Contactless collection/delivery of sold motorcycles is available on request

Sales

Our showroom will initially be open Monday – Friday 8.30am to 5.30pm and closed on Saturday and Sunday with digital enquiry support. Our sales teams are on hand to assist with your enquiry either within our showroom or from the comfort of your own home.  As we anticipate high demand, making an appointment is advisable to avoid any unnecessary waiting in light of social distancing and new hygiene measures.

Tel: 01772 551800
Email: sales@bowkerhd.com 

Aftersales

To make an MOT, Service or Repair booking, please call us, Monday to Friday, or you can book an appointment online 24/7:

Tel: 01772 551800
www.bowkermotorgroup.co.uk/harley-davidson/book-a-service 

We ask that you bring your motorcycle to our showroom for your planned Service appointment and park in customer parking. Please enter using the main doors where you will be met by a member of staff. As a result of social distancing measures and hygiene processes, waiting times may take a little longer than normal.

We will wipe down the frequently touched surfaces with a safe disinfecting solution. Likewise, when you return to collect your motorcycle from us, we will have done the same.

If your motorcycle’s MOT has been due since 30 March 2020, please be reminded of the communication from the Government regarding MOT extension which can be read here.

We look forward to welcoming you to our showroom again and want to reassure you that we are doing everything we can to promote a safe and secure experience.

Thank you for your continued loyalty and support.

Paul Bowker, Chief Executive

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